All orders are subject to the availability of the products you want to buy. There may be odd times when we have run out of products before we have had time to alter the website, or we have stock that differs from that on the website. In that case, we will contact you promptly to discuss your order. Products with lead times will have the estimated time for delivery in the products description.
Please note that if you are ordering made-to-order or other tailored garments together with products available in our stock, all goods are dispatched together; so if there is a delay in any of the made-to-order items, the whole order will be delayed. You may prefer to split your order, so in-stock products are dispatched straight away, while you wait for your made-to-measure items to arrive. However, splitting an order may require an additional freight cost to you.
Orders will usually be processed the same or next working day after payment has been fully processed and received in to our a/c. We will notify you of any unusual delay. see “Availability”
The purchaser is responsible for paying shipping costs (where applicable), as notified on our website, at the time of purchase.
We pack our goods carefully and will not be held responsible for any damage during shipping.
If an item is lost during shipping within New Zealand (determined by Courierpost or New Zealand Couriers) we will refund the total cost of the item to you, including shipping.
We use Courier Post and New Zealand Couriers for all deliveries within New Zealand. Please allow 2-3 working days for delivery. Longer for Rural delivery.
We currently do not ship outside New Zealand.
You may specify delivery instructions for an order, but you agree that we are not liable for any loss, cost or other harm you may suffer as a consequence of problems with delivery, that lies with Courierpost or New Zealand Couriers.
Once an order has been dispatched to the address you have specified, it is considered completed. We will not be liable for any items that are lost, stolen or damaged after delivery. Please chose the signature required option (except if you are rural delivery) if you are concerned about security of your delivery’s.